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Return Policy

BMT takes pride in the products we sell and our customers satisfaction with our quality is very
important to us.

Any Questions call our Customer Service Toll Free: + 1 877 243 6724

Returning Products purchased from the BMTsurgical online store:

Unsatisfied or Change of Mind Returns:

If you are not completely satisfied with your product, return it to us for a refund or exchange. Refund or exchange is Limited to 7 Days after invoice date. You will need your original Invoice as proof of purchase and a short statement to say why the goods are unsatisfactory.

We will make it right; simply contact us for your Return Authorization Number.

To be sure we make the necessary credits, please ship your return with a copy of the original invoice, with items in their original packaging. Be sure to protect the returned products well since we cannot credit products damaged in transit. All returns should be in re-sellable condition unless they were received damaged (notify us within seven days of reception) or are being returned under warrantee.

Used items can not be returned for credit (this includes sterilization and/or markings on the product box).

Personalized, special orders and/or imprinted items cannot be returned.

For change of mind return/exchange, delivery fee is non-refundable and return freights costs are to be prepaid by the customer.

Faulty Item(s):

If you have received a faulty item, stop using the faulty product so it can be returned.
Provide details of the fault and your preferred corrective action, call us Toll Free: + 1 877 243 6724.
Provide proof of purchase.
A Return Authorization Number will be provided to you by Citagenix Inc. and arrangements will be made for your return.
In the event of the product being faulty Citagenix Inc. will cover freight costs via our nominated carrier.

Our Return to details are:
Citagenix Inc
3300 Autoroute Jean-Noel-Lavoie (A-440) west
Laval, Quebec
H7T 2H6

Toll Free: + 1 877 243 6724

 Email :